FAQ

ProStrongBuy.com – by Professional Strong Ventures
Philippines Registered Business | Email: [email protected] | Phone: 09774282995

1. What types of products does ProStrongBuy offer?

We offer a wide range of high-quality home, kitchen, garden, and lifestyle products—carefully selected to meet the needs of Filipino households. Our selection includes gardening tools, grow bags, grow lights, hydroponic kits, kitchenware, electric appliances, and more.

2. Do you offer grow lights for indoor plants?

Yes! We provide full-spectrum LED grow lights that are ideal for indoor gardening. These are designed to support strong, healthy plant growth with adjustable stands and energy-efficient features.

3. How do I choose the right grow bag for my plants?

Our reusable fabric grow bags come in multiple sizes. Choose based on your plant’s size and root system. Be sure to refer to the size chart included in each product listing photo.

4. Are your garden tools made from durable materials?

Absolutely. Our garden tools are made from high-quality stainless steel and other durable materials designed for long-term use, even in tropical climates.

5. How do I maintain my hydroponic system?

To ensure your hydroponics setup stays healthy, provide adequate light, monitor water pH levels, and use the right nutrients. We carry all essential supplies to help you succeed with indoor or balcony hydroponics.

6. Do you offer eco-friendly gardening solutions?

Yes. We believe in sustainability. Our grow bags are reusable, and many of our tools and products are made with eco-conscious and ethically sourced materials.

7. Can I find home and kitchen products at ProStrongBuy?

Yes! We offer functional and stylish home and kitchen items—from bamboo cheese boards and German-steel knives to electric kettles, composters, and more.

8. How should I care for my garden tools?

Clean tools after each use, dry them completely, and store them in a dry place. Apply oil on metal parts regularly to prevent rusting.

9. Do you ship outside the Philippines?

Currently, we only ship within the Philippines. We are focused on fast and reliable domestic service. Stay tuned for international shipping updates!

10. What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. Please read our Return & Refund Policy for full details.

11. How do I request a return or refund?

Contact us at [email protected] or message us via the website chat. Our team will guide you through the return process. Please note, our support chat is not available 24/7, but we respond to all messages.

12. How soon can I expect a reply?

We usually respond within 24 hours, but please allow up to 48 hours during weekends or holidays. We value your patience and support.

13. How long does delivery take?

Orders are processed within 1-2 business days. Standard delivery takes 3–7 business days within Metro Manila and 5–10 days for provincial areas. Delays may occur during holidays or due to courier issues.

14. How does shipping work?

We work with local logistics partners across the Philippines to ensure reliable and cost-effective shipping. Shipping fees and delivery times will be shown at checkout based on your location.

15. Why was my order canceled?

We reserve the right to cancel orders for reasons such as: incorrect address, payment failure, or suspected fraud. If your order is flagged as high risk, it will be canceled without notice to protect our customers and business. Always ensure your contact details are accurate so we can reach you if needed.

📦 Note: Orders with multiple items may arrive in separate packages. We always provide tracking numbers for transparency.